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Link Account to Mobile or Email/Sign Out

I. Link Account to Mobile or Email/Unlink​

  • Web

  • iOS

    Click the profile photo and select [Safety Settings] to operate.

  • Andriod

    Click the profile photo and select [Safety Settings] to operate.

Only when your account is linked to both phone number and mailbox, you can unlink the mailbox or phone number. If your account is linked to only one of them, such as only the phone number, you can't unlink it. Instead, you can only change the phone number or unlink your phone number after linking your account to your mailbox.

II. What if the phone number or mailbox has been occupied​

Take the phone number as an example, if it prompts that the phone number has been occupied, it means that the phone number has been linked to other accounts. In such case, you can log in with this phone number first, link the account to a free mailbox, and unlink the phone number.

Operations (Web):

  1. Prepare a free mailbox

    Prepare a free mailbox, or you can also use the temporary random mailbox to get the verification code.

  2. Log in to HAP with the occupied phone number and link the account to the prepared free mailbox.

  3. Unlink the phone number, and after this the phone number can be linked to other accounts.

    (If the account is linked to the mailbox, you only need to modify the mailbox.)

III. Sign Out/Delete Account​

Personal accounts need to be signed out by the user himself. Organization Admin can only remove the account, but cannot sign out the account (delete the account).

Sign out​

  • 1. Entrance to sign out

    After logging in, click the profile photo, select [Personal Account] > [Account and Privacy], and click [Sign out].

    If you joined organizations, you need to exit all organizations before signing out of your account.

  • 2. Enter password and confirm identity

  • 3. Confirm sign-out

    Read the agreement and confirm your sign-out.

Revoke Sign-out​

After signing out, you can still revoke the sign-out and continue the account within 15 days. If forget the password, you can retrieve and reset it.

IV. Exit/Delete Organizations​

If you need to sign out of your account or exit organizations, you can operate as follows:

  • Log in to HAP through the browser on your computer, click the profile photo, and go to [Personal Account] > [My Org].

  • Click the name of the organization to exitt.

If you are the last member of the organization, the organization is automatically deleted when you exit.

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